Widerrufsrecht

Return Policy

At Shelliva, we want you to shop with confidence. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

  • The item must be unused, unworn, and in the same condition as received

  • All original tags, certificates, and packaging must be intact

  • A receipt or proof of purchase is required

Returns that do not meet these conditions will not be accepted.

How to Start a Return

To request a return, please contact our customer support team at support@shelliva.com to obtain a Return Authorization Form.

⚠️ Unauthorized returns will not be accepted.
Items sent back without prior approval will be refused and returned to the sender.

Once your return is approved, we will provide instructions and the return address.

Return Fees & Costs

Please note the following terms carefully:

  • Non-quality-related returns require the customer to:

    • Cover the return shipping cost

    • Pay a 20% operational fee, calculated based on the original order amount

  • Return shipping fees are non-refundable

  • Customs duties, clearance fees, or import taxes incurred during the return process must be paid by the customer

  • Only one return is allowed per order

All approved returns will have the 20% operational fee deducted before the refund is issued.

Exchanges

For exchanges involving product or size changes, any price difference will be recalculated.
If the new item costs more, the customer must pay the difference.
If it costs less, the difference will be refunded after applicable fees.

Shipping Restrictions

  • Once an order has been shipped, it cannot be returned while in transit

  • Returns are only accepted after the package has been delivered

Shelliva is not responsible for:

  • Failed, delayed, returned, or lost shipments due to incorrect, incomplete, outdated, or invalid shipping addresses

  • No refunds or replacements will be issued in such cases

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made, engraved, personalized, or made-to-order products

  • Sale items and gift cards

Custom and personalized items are produced specifically to customer specifications and cannot be canceled, returned, or refunded once production has begun.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us at support@shelliva.com as soon as possible so we can evaluate the issue and provide a solution.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must still meet all eligibility conditions outlined above.
Operational fees, shipping costs, and customs-related charges may still apply where permitted by law.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method within 10 business days

  • Processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed since your return was approved, please contact us at support@shelliva.com.