Simply browse our collections, select your desired item, choose any available options, and add it to your cart. Once ready, proceed to checkout and complete your purchase securely.

We accept major credit and debit cards, as well as other payment options displayed at checkout. All payments are processed securely.

Once an order is placed, it cannot be modified or canceled after it has been processed or shipped. Please review your order carefully before completing checkout.

Yes. We offer free standard shipping on all orders over USD $100. Shipping fees for orders below this amount are calculated at checkout.

We currently offer standard shipping only.

Order processing time: 1–3 business days

Estimated delivery time: 7–15 business days, depending on destination

Delivery times may vary due to customs clearance, weather conditions, or carrier delays.

Yes, we ship to most international destinations. If your country is not available at checkout, please contact us at support@shelliva.com

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Returns require prior authorization from our customer support team.

Please contact us at support@shelliva.com
to request a Return Authorization Form.
Unauthorized returns will not be accepted.

No. Return shipping fees are non-refundable, and customers are responsible for return shipping costs for non-quality-related returns.

Yes. All approved returns are subject to a 20% operational fee, calculated based on the original order amount.

Each order is eligible for one return only.

Yes. For exchanges involving a different product or size, any price difference will be recalculated. Additional charges may apply, or partial refunds may be issued after applicable fees.

Yes. The following items are non-returnable and non-refundable:

Custom-made, engraved, personalized, or made-to-order products

Sale items and gift cards

These items are produced specifically for each customer and cannot be returned once production has begun.

Shelliva specializes in high-quality pearls and fine jewelry, crafted with carefully selected materials and finished with luxury-level craftsmanship for durability and everyday wear.

Yes. All Shelliva pearls are genuine pearls, carefully selected for luster, surface quality, and overall appearance.

Each pearl is unique by nature, so slight variations in shape, size, and luster are normal and part of what makes each piece special.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us at support@shelliva.com
as soon as possible so we can assist you.

Please ensure your address is accurate and complete. Shelliva is not responsible for lost, delayed, or returned packages due to incorrect or incomplete addresses. No refunds or replacements will be issued in such cases.

Use this text to answer questions in as much detail as possible for your cuYou can reach us anytime at support@shelliva.com
. Our team will be happy to assist you.stomers.